STORE NOTICE

To protect the health and safety of all pets and our staff:

• Rabies vaccine shot is required of all pets.
• We may refuse service if your pet has a lot of fleas. 
• We can only work on smaller breeds with no aggressive behavior. 
• We no longer provide service for CAT.

Please read the following policy carefully, as by making a booking with us, you are agreeing to our appointment terms.

                        Appointment Time

Please arrive on time or within 10 minutes before your appointment.

All of our customers are on a hour-by-hour reservation. It is important for you to show up to your appointment either early or on time.

We value every customer's time and always start grooming service immediately following your arrival. Usually, service takes 2 hours per pet so they do not have to stay here for too long.

                      Rescheduling & Canceling Policy

Any appointments up to 15 minutes late will be automatically cancelled and counted as a no-show offense. 

We understand emergencies happen to everyone. But similarly, repeatedly late and missed appointments are unacceptable. We will be refusing future appointments with customers who have a track record of 2 no-shows.

If you need to reschedule or cancel your appointment, please notify us 4 hours before your appointment, via call/text to 626-310-3398. If you email us, we may not see your message on time.

Thank you and we hope to see you and your pet soon!